Travelling with your electric scooter depends on the regulations of the transportation carrier and local laws governing personal mobility devices. Consult your transport providers about the guidelines of bringing your electric scooter on board, particularly in regards to:
- Battery type and size
- Baggage size limit for e-scooters
- Method of packing your e-scooter
YIMI electric scooters are legally allowed to be used in certain countries like the U.S. For a select few other countries like Germany, our scooters are compliant with regulations and you are legally permitted to ride them on the road.
For all refunds, kindly refer to our return policy and follow these instructions to receive a refund on your vehicle order:
- Go to our refund page.
- Choose the issue as “Return and Refund.”
- Fulfill your purchase information and product information.
- Submit the form.
After submission, we will email you confirmation that we have received your message. Please kindly give us some time to verify the information you provide and track all the issues. Our support team will contact you ASAP.
Electric scooters’ lithium-ion batteries should be replaced every 2-3 years to ensure an optimum transit experience.
All YIMI scooters are powered by rechargeable batteries that need to be recharged. The charging time is dependent on the electric scooter model. The standard charging time for a standard battery ranges between 2 to 4 hours for a full charge.
YIMI electric scooters are waterproof to some degree, and vary from model to model. We advise against immersing your scooter in water.
The maximum weight permitted to ride an YIMI varies depending on the model. Kindly read your YIMI user manual which states the maximum load for your personal transporter.
YIMI electric scooters are as safe as riding a bike. Our scooters are made of high-quality materials, including aircraft-grade alloy, and are designed to be weather-resistant. We advise our users to practice all safety precautions as they would with any physical activity.
You have not normally used and/or maintained the battery, and/or stored it for more than the maximum storage safety period of three months (the whole vehicle is plugged in and stored for more than one month, and the initial power for separate storage is less than 50% for more than three months). Failure to charge the battery properly causes under voltage of the battery feed, which cannot be repaired.
On average, electric scooter batteries will last between 3 to 5 years, or 400 to 500 charge cycles. This lifespan is determined by a number of factors, such as how often and how fast the vehicle is ridden. Proactive maintenance can help to extend your battery’s lifespan, such as storing it in a cool place out of sunlight, and not letting the battery go unused for long periods of time.
Yes. Although each city and state differs regarding helmet laws and electric scooters, we strongly encourage ALL riders to wear a helmet.
Yes, by integrating research, development, production and supply chain capabilities, YIMI is empowering electric scooter sharing companies around the globe and empowering people everywhere to move across their cities, campuses, and communities in ways that are safe, simple and fun.
